We were interested in learning about the top processes that people in law firms think are in greatest need of improvement. We asked just five questions to begin our exploration and got some very interesting answers to our unscientific survey. Firms represented in the survey are aware that all sorts of processes could stand to be improved and the respondents identified processes that support marketing and business development as the highest vote-getters, closely followed by technology related processes, responses were fairly well distributed across the types we provided.

Additionally, we learned more about the approaches that firms are taking to process improvement and project management. And we discovered that more firms are choosing the strategic, systematic approach to process improvement by structuring the overall PI/PM program first and then building PI/PM skills and capacity (often through project delivery, a very efficient way to acquire skills in both disciplines). 

To learn more, download the Summary of the Legal Lean Sigma Institute's Study on Approaches to Process Improvement - Top Processes to Improve in the Legal Profession.