Catherine Alman MacDonagh, JD
Alman MacDonagh, JD created Legal Lean Sigma® and is the founder of the Legal Lean Sigma Institute. A former
corporate counsel, Catherine is known for her thought leadership and first-to-market successes as a law firm marketing and
business development executive. Now a highly rated instructor, speaker, and consultant, she works with law firms, legal departments
and legal service providers to improve the way work is done, delivered and managed. She is focused on creating competitive
advantages and organizational transformation through the development, planning, and implementation of innovative strategies,
process improvement projects, and business development training and coaching programs. She is a Legal Lean Sigma
Black Belt and a certified Six Sigma Green Belt.
A frequent and highly rated speaker, Catherine is an adjunct professor at Suffolk Law School and at George
Washington University (Masters in Law Firm Management). She is also Chief
Enthusiasm Officer of The Mocktail and the Legal Mocktail™, experiential networking training programs. She also has her own strategic planning, training, and
coaching practice, FIRM Guidance. She is a Co-Founder of the Legal Sales and Service Organization, which presents the annual RainDance Conference and for which she has directed
several groundbreaking studies on rainmaking and women lawyers.
Catherine is the author of Lean Six Sigma for Law Firms, a contributing author of both The Lawyer's Guide to Legal Process Improvement and The Legal Procurement Handbook, and is the co-author of two books: The Woman Lawyer's Rainmaking Game and The Law Firm Associate's Guide to Personal Marketing and Selling Skills.
Honors and awards Catherine has received include:
Elected Fellow, College of Law Practice Management, Boston Business Journal’s 40 Under 40, two years on the prestigious
MLF 50 (Marketing the Law Firm Top 50) List, and several Legal Marketing Association Your Honor Awards. A long time volunteer
with the Legal Marketing Association, she has served on LMA’s international board, as New England Chapter President
for two terms, and on many committee and task forces.
Catherine lives in Massachusetts
with her family, which includes a pack of three Havanese dogs. She loves spending time with her children, blue sky ideas,
positive disruption, all Boston, UMass Amherst, and UMiami Hurricanes teams (especially Canes baseball), cooking, great food,
and smart, nice people. She is on the Board of Ben Speaks Louder than Words, which discovers and provides access to expressive
and healing arts resources for youth, families, and communities. She volunteers at both her children's schools, including
for the UMiami Circle.
contact Catherine at Catherine@LegalLeanSigma.com and 857.272.5695.
Timothy B. Corcoran
Adjunct Faculty and Affiliated Consultant
is a principal with the Corcoran Consulting Group, He advises law firm leaders, in-house counsel, and legal service providers on how
to profit during a time of great change. This includes assisting law firm leaders with business strategy, primarily in the
areas of operational excellence and business growth, and assisting in-house counsel manage preferred provider programs. He
also advises legal service providers on market dynamics and sales force readiness. He is an expert on law firm and in-house
Prior to launching Corcoran Consulting Group,
Mr. Corcoran was a senior consultant with Altman Weil, Inc., where he co-founded the first Legal Project Management practice.
As a long-time senior executive with both LexisNexis and Thomson Reuters, Mr. Corcoran directed business strategy, product
development, sales and marketing efforts for market-leading products in the areas of competitive intelligence, client relationship
management and web marketing. As Marketing Director with American Lawyer Media, he helped launch Counsel Connect, the first
social network exclusively for lawyers. He also served as the CEO of Epiq Systems Class Actions & Claims Solutions, where
he initiated a successful turnaround effort including a reorganization of marketing, sales force and strategic business development
activities, and as Director of Practice Development for White & Case, leading practice group strategy, marketing, business
development, competitive intelligence and client relations.
is a popular lecturer on law firm business development and operational issues. His articles on the legal industry have appeared
in Legal Week, Lawyers
Weekly, Corporate Counsel, Counsel to Counsel, Forbes, Corporate Legal Times and other publications. He
authors Corcoran’s Business of Law blog, is a contributing author to The Procurement
Handbook and serves as a columnist for both Marketing the Law Firm newsletter
and PSMG Magazine (UK) and periodically hosts the In-House Legal podcast for Lex Mundi
on the Legal Talk Network.
He was the 2014 President and served as Treasurer and
co-chair of the Annual Conference Committee of the Legal Marketing Association. He is an elected Fellow of the College of
Law Practice Management, a Fellow and past faculty member of the Center for International Legal Studies and an Associate Member
of the ABA Law Practice Management section.
Jim, a certified Six Sigma Black Belt. is
an expert at improving the operations and delivery of legal services within law departments and their outside counsel programs.
im is Senior Manager - Legal Operations Business Performance at TE. In this newly created role, Jim oversees the
Law Department’s TE Operating Advantage (TEOA) program as part of the overall enterprise-wide corporate program for
continuous process improvement. Jim works with the department on analyzing all aspects of legal service delivery, and
identifying opportunities for efficiency and cost improvement that drive business performance to the next level.
addition to TEOA, Jim champions the Law Department’s Extraordinary Customer Experience (ECE) initiatives in the areas
of innovation, quality, delivery and on-going service and support. He also serves as the Law Department’s e-Discovery
program manager, identifying and implementing tools and processes to enhance TE’s e-discovery capabilities, and driving
efficiencies in responding to litigation, investigative, and regulatory requests.
Previously he served as a
Managing Director at Huron Consulting Group. He was also an Adjunct Consultant with the legal consulting firm Altman
Weil, Inc. and an Alliance Partner with The Counsel Management Group, LLC. Before starting the Michalowicz Consulting
firm, Jim was a Director with ACT Litigation Services/DiscoverReady for five years. He also spent time at Tyco International
Inc. as the Litigation Program Manager. For over a decade he worked at E.I. DuPont de Nemours and Company as the Business
Manager of its Legal Department, as well as the Manager of Legal Services where he was an integral part of the team implementing
the highly regarded DuPont Legal Model.
Jim’s engagement experiences include: • Counseling clients on creative solutions for managing electronic
discovery and minimizing discovery risk and cost by building effective data management lifecycle programs. • Coordinating
law firm and supplier convergence programs, early case assessments, value based fee arrangements, eDiscovery management and
performance metrics. Jim has developed “Litametrics™”, the use of analytics in litigation management.
“Litametrics” is an extension of Jim’s creativity in building performance metrics, early case assessment
protocols and value based fee models in his prior roles as Legal Services Manager and Litigation Program Manager working at
DuPont and Tyco.
Chrisie Brockman is a Legal Lean Sigma Black Belt and has 23 years of hands-on experience in the legal
industry, most recently as an Administrative Director and Program Champion of Legal Lean Sigma in an AmLaw 100 law firm.
Chrisie is a change-maker, and highly skilled in identifying and enacting practical solutions to complicated, multi-faceted
issues. She has a list of significant
accomplishments in billing-related issues and practice support initiatives increasing efficiency and productivity of business
operations for law firms. One of many successful projects includes personally discovering and ultimately resolving
a multi-million dollar accounts receivable issue. Chrisie led a team in a revolutionary process re-engineering initiative,
which ultimately returned millions of dollars to the firm. She is a leader who makes you feel comfortable, takes a common
sense approach, and possesses a rare blend of business mindedness, strategic understanding, problem-solving, subject-matter
expertise, and end-user focus.
addition, Chrisie’s law firm operational experience includes oversight of various departments and teams and she was
responsible for multiple systems, processes and services critical to the firm’s and attorneys’ success. Example
areas of responsibility are Conflicts, New Business Intake, Docketing, Records Management, Ethical Walls, Litigation Experience
Collection, Strategic Reporting, Practice Group support, and Staff Training. Chrisie is someone who “gets it”
and is tuned in to the voice of the customer, whether that customer is a lawyer, administrative manager, staff, or the client.
Jerry started on his Process Improvement journey when he entered the world of
medical device manufacturing and packaging in 1996 as an Engineer and Production Supervisor. Although not yet formally
trained in the tools of Lean and Six Sigma, he was successful in reducing waste and variation and implementing standard work
(all things that are critical success factors in the world of manufacturing). The teams he led improved throughput and yields
by using traditional methodologies and tools (e.g. - Plan – Do – Check – Act).
earned his Lean Six Sigma Certifications (Green, Black and Master Black Belts) while working in the Pharma space over the
next several years. Since then, Jerry has served multiple organizations as an employee, an Independent Contractor and
Consultant and now serves as the Director of Business Improvement for US Pharma Commercial Operations for GSK. Jerry is a
published author and speaker and serves as a strategic advisor for several organizations.
beginning of 2012, Jerry has applied Operational Excellence Principles (Strategy Deployment, Process Excellence, Performance
Management and High Performance Work Teams) to the practice of law, primarily for organizations with in-house counsel. Jerry earned a BSME from Purdue University and an MBA from Loyola University
Jerry grew up in Buffalo, New York. Now he and his wife make their home in Philadelphia.
Kimberly is Senior Vice President with Latitude Legal. She has more than 20 years of experience providing
data-driven, strategic and operational solutions to Fortune 500 law departments and global law firms. She served in senior
management positions in AmLaw 100 law firms, as a consultant to law
departments, and as managing director of a nationally-recognized 80-attorney litigation department.
has been devoted to improving client service and financial performance in the legal industry. Kimberly has developed and implemented
business strategy and process improvements, managed the successful integration of legal teams, and applied market data and
performance metrics to set billing rates, negotiate alternative fee arrangements, optimize staffing levels, and increase client
Kimberly serves in leadership roles in civic and professional organizations including as current board member of
the Friends of Radnor Lake, as past Treasurer of the international board of the Legal Marketing Association (LMA), and as
past President of the Washington, D.C. Chapter of the LMA. She and her husband, Joe, are regular volunteers at the therapeutic
horse riding center Saddle Up, and they live in Nashville with their two dogs.