Home | PI + PM | Consulting | PI Projects | Programs | Legal WorkOut® | Registration | About Us | News & Resources

About the Legal Lean Sigma Institute

With our specific focus on the legal profession, we are uniquely capable of providing services to to law firms and legal departments. The concept of applying Lean and Six Sigma to law firms was conceived by CEO and Founder Catherine Alman MacDonagh, JD, a former corporate counsel turned law firm marketing and business development professional. Launched in 2008 under the umbrella of the Legal Sales and Service Organization, LLSI became a separate entiity in 2011. Legal Lean Sigma® is so unique that it is a registered trademark.
 
Since our inception, we have delivered our programs, workshops, and consulting services to thousands of leaders, lawyers and practitioners, business professionals, and senior management in the legal profession. Our certification courses are the first and only combined process improvement and project management certification courses designed specifically for the legal profession. LLSI's Yellow Belt Certification courses are offered at Suffolk Law School and at George Washington University (Masters in Law Firm Management program). Our faculty consistently receive excellent ratings. 
 
LLSI's offers a spectrum of consulting services that range from designing overall process improvement and project management strategies to solution implementation. With a clear understanding that success is different for every organization, group and project plus adherence to PI, PM, and change management principles, each of our process improvement projects has delivered significant returns on investment and competitive advantages.  
 
We have a particular focus on: 
  • Preferred provider and client development programs - designing and delivering specific curricula and workshops to advance and enhance relationships between law departments and firms
  • Organizational development work - advising law firms and legal departments that are interested in structuring for success and/or improving their process improvement and project management programs
  • Project support - leading and/or supporting process improvement projects
  • Education - teaching and certifying candidates in process improvement and project management

Legal Lean Sigma Institute faculty have worked on process improvement projects as well as delivered courses and programs for the legal profession, both privately and publicly, including: ACC’s Value Challenge Master Class, the Association of Legal Administrators (ALA) Annual Conference, ALA's Large Law Firm Retreat, Law Without Walls, the Legal Marketing Association's Annual Conference, LSSO’s RainDance Conference, Managing Partner Forum, the College of Law Practice Management's Futures Conference, and for many law firm and corporate legal departments.

MacDonagh_Catherine_0040_web.jpg

Catherine Alman MacDonagh, JD
CEO and Founder 

Catherine Alman MacDonagh, JD created Legal Lean Sigma® and is the founder of the Legal Lean Sigma Institute.  A former corporate counsel, Catherine is known for her thought leadership and first-to-market successes as a law firm marketing and business development executive. Now a highly rated instructor, speaker, and consultant, she works with law firms, legal departments and legal service providers to improve the way work is done, delivered and managed. She is focused on creating competitive advantages and organizational transformation through the development, planning, and implementation of innovative strategies, process improvement projects, and business development training and coaching programs. She is a Legal Lean Sigma Black Belt and a certified Six Sigma Green Belt.

A frequent and highly rated speaker, Catherine is an adjunct professor at Suffolk Law School and at George Washington University (Masters in Law Firm Management). She is also Chief Enthusiasm Officer of The Mocktail and the Legal Mocktail™, experiential networking training programs. She also has her own strategic planning, training, and coaching practice, FIRM Guidance. She is a Co-Founder of the Legal Sales and Service Organization, which presents the annual RainDance Conference and for which she has directed several groundbreaking studies on rainmaking and women lawyers.

 Catherine is the author of Lean Six Sigma for Law Firms, a contributing author of both The Lawyer's Guide to Legal Process Improvement and The Legal Procurement Handbook, and is the co-author of two books: The Woman Lawyer's Rainmaking Game and The Law Firm Associate's Guide to Personal Marketing and Selling Skills

Honors and awards Catherine has received include: Elected Fellow, College of Law Practice Management, Boston Business Journal’s 40 Under 40, two years on the prestigious MLF 50 (Marketing the Law Firm Top 50) List, and several Legal Marketing Association Your Honor Awards. A long time volunteer with the Legal Marketing Association, she has served on LMA’s international board, as New England Chapter President for two terms, and on many committee and task forces.

Catherine lives in Massachusetts with her family, which includes a pack of three Havanese dogs. She loves spending time with her children, blue sky ideas, positive disruption, all Boston, UMass Amherst, and UMiami Hurricanes teams (especially Canes baseball), cooking, great food, and smart, nice people. She is on the Board of Ben Speaks Louder than Words, which discovers and provides access to expressive and healing arts resources for youth, families, and communities. She volunteers at both her children's schools, including for the UMiami Circle. 

Please contact Catherine at Catherine@LegalLeanSigma.com and 857.272.5695.

Tim.jpg

Timothy B. Corcoran
Adjunct Faculty and Affiliated Consultant
 
Tim is a principal with the Corcoran Consulting Group, He advises law firm leaders, in-house counsel, and legal service providers on how to profit during a time of great change. This includes assisting law firm leaders with business strategy, primarily in the areas of operational excellence and business growth, and assisting in-house counsel manage preferred provider programs. He also advises legal service providers on market dynamics and sales force readiness. He is an expert on law firm and in-house counsel relations.
 
Prior to launching Corcoran Consulting Group, Mr. Corcoran was a senior consultant with Altman Weil, Inc., where he co-founded the first Legal Project Management practice. As a long-time senior executive with both LexisNexis and Thomson Reuters, Mr. Corcoran directed business strategy, product development, sales and marketing efforts for market-leading products in the areas of competitive intelligence, client relationship management and web marketing. As Marketing Director with American Lawyer Media, he helped launch Counsel Connect, the first social network exclusively for lawyers. He also served as the CEO of Epiq Systems Class Actions & Claims Solutions, where he initiated a successful turnaround effort including a reorganization of marketing, sales force and strategic business development activities, and as Director of Practice Development for White & Case, leading practice group strategy, marketing, business development, competitive intelligence and client relations.
 
Tim is is a popular lecturer on law firm business development and operational issues. His articles on the legal industry have appeared in Legal Week, Lawyers Weekly, Corporate Counsel, Counsel to Counsel, Forbes, Corporate Legal Times and other publications. He authors Corcoran’s Business of Law blog, is a contributing author to The Procurement Handbook and serves as a columnist for both Marketing the Law Firm newsletter and PSMG Magazine (UK) and periodically hosts the In-House Legal podcast for Lex Mundi on the Legal Talk Network. 

 He was the 2014 President and served as Treasurer and co-chair of the Annual Conference Committee of the Legal Marketing Association. He is an elected Fellow of the College of Law Practice Management, a Fellow and past faculty member of the Center for International Legal Studies and an Associate Member of the ABA Law Practice Management section.

Jim.jpg

 James Michalowicz
 Strategic Advisor
  
Jim, a certified Six Sigma Black Belt. is an expert at improving the operations and delivery of legal services within law departments and their outside counsel programs.  im is Senior Manager - Legal Operations Business Performance at TE. In this newly created role, Jim oversees the Law Department’s TE Operating Advantage (TEOA) program as part of the overall enterprise-wide corporate program for continuous process improvement.  Jim works with the department on analyzing all aspects of legal service delivery, and identifying opportunities for efficiency and cost improvement that drive business performance to the next level. 
 
In addition to TEOA, Jim champions the Law Department’s Extraordinary Customer Experience (ECE) initiatives in the areas of innovation, quality, delivery and on-going service and support.  He also serves as the Law Department’s e-Discovery program manager, identifying and implementing tools and processes to enhance TE’s e-discovery capabilities, and driving efficiencies in responding to litigation, investigative, and regulatory requests.
 
Previously he served as a Managing Director at Huron Consulting Group.  He was also an Adjunct Consultant with the legal consulting firm Altman Weil, Inc. and an Alliance Partner with The Counsel Management Group, LLC.  Before starting the Michalowicz Consulting firm, Jim was a Director with ACT Litigation Services/DiscoverReady for five years.  He also spent time at Tyco International Inc. as the Litigation Program Manager.  For over a decade he worked at E.I. DuPont de Nemours and Company as the Business Manager of its Legal Department, as well as the Manager of Legal Services where he was an integral part of the team implementing the highly regarded DuPont Legal Model.  
 
Jim’s engagement experiences include:  • Counseling clients on creative solutions for managing electronic discovery and minimizing discovery risk and cost by building effective data management lifecycle programs.  • Coordinating law firm and supplier convergence programs, early case assessments, value based fee arrangements, eDiscovery management and performance metrics.  Jim has developed “Litametrics™”, the use of analytics in litigation management. “Litametrics” is an extension of Jim’s creativity in building performance metrics, early case assessment protocols and value based fee models in his prior roles as Legal Services Manager and Litigation Program Manager working at DuPont and Tyco. 
 

Brockman.jpg
Chrisie Brockman
Consultant
 
Chrisie Brockman is a Legal Lean Sigma Black Belt and has 23 years of hands-on experience in the legal industry, most recently as an Administrative Director and Program Champion of Legal Lean Sigma in an AmLaw 100 law firm.  Chrisie is a change-maker, and highly skilled in identifying and enacting practical solutions to complicated, multi-faceted issues.  She has a list of significant accomplishments in billing-related issues and practice support initiatives increasing efficiency and productivity of business operations for law firms. One of many successful projects includes personally discovering and ultimately resolving a multi-million dollar accounts receivable issue.  Chrisie led a team in a revolutionary process re-engineering initiative, which ultimately returned millions of dollars to the firm.  She is a leader who makes you feel comfortable, takes a common sense approach, and possesses a rare blend of business mindedness, strategic understanding, problem-solving, subject-matter expertise, and end-user focus. 

In addition, Chrisie’s law firm operational experience includes oversight of various departments and teams and she was responsible for multiple systems, processes and services critical to the firm’s and attorneys’ success. Example areas of responsibility are Conflicts, New Business Intake, Docketing, Records Management, Ethical Walls, Litigation Experience Collection, Strategic Reporting, Practice Group support, and Staff Training.  Chrisie is someone who “gets it” and is tuned in to the voice of the customer, whether that customer is a lawyer, administrative manager, staff, or the client.  

 

JPR.jpg
 Jerry Rosenthal
 Strategic Advisor
  
Jerry started on his Process Improvement journey when he entered the world of medical device manufacturing and packaging in 1996 as an Engineer and Production Supervisor.  Although not yet formally trained in the tools of Lean and Six Sigma, he was successful in reducing waste and variation and implementing standard work (all things that are critical success factors in the world of manufacturing). The teams he led improved throughput and yields by using traditional methodologies and tools (e.g. - Plan – Do – Check – Act).

Jerry formally earned his Lean Six Sigma Certifications (Green, Black and Master Black Belts) while working in the Pharma space over the next several years.  Since then, Jerry has served multiple organizations as an employee, an Independent Contractor and Consultant and now serves as the Director of Business Improvement for US Pharma Commercial Operations for GSK. Jerry is a published author and speaker and serves as a strategic advisor for several organizations.

Since the beginning of 2012, Jerry has applied Operational Excellence Principles (Strategy Deployment, Process Excellence, Performance Management and High Performance Work Teams) to the practice of law, primarily for organizations with in-house counsel.  Jerry earned a BSME from Purdue University and an MBA from Loyola University Chicago.  
 
Jerry grew up in Buffalo, New York. Now he and his wife make their home in Philadelphia.

kbelljpg.jpg
 Kimberly Bell 
 Affiliated Consultant
  

Kimberly is Senior Vice President with Latitude Legal. She has more than 20 years of experience providing data-driven, strategic and operational solutions to Fortune 500 law departments and global law firms. She served in senior management positions in AmLaw 100 law firms, as a consultant to law departments, and as managing director of a nationally-recognized 80-attorney litigation department.

 

Her career has been devoted to improving client service and financial performance in the legal industry. Kimberly has developed and implemented business strategy and process improvements, managed the successful integration of legal teams, and applied market data and performance metrics to set billing rates, negotiate alternative fee arrangements, optimize staffing levels, and increase client value.  

 

Kimberly serves in leadership roles in civic and professional organizations including as current board member of the Friends of Radnor Lake, as past Treasurer of the international board of the Legal Marketing Association (LMA), and as past President of the Washington, D.C. Chapter of the LMA. She and her husband, Joe, are regular volunteers at the therapeutic horse riding center Saddle Up, and they live in Nashville with their two dogs.

 

 

 

 

 
   

© Legal Lean Sigma Institute. Legal Lean Sigma is a registered trademark. All Rights Reserved.
Contact: Catherine@LegalLeanSigma.com or 857.272.5695

Powered by Register.com