Catherine Alman MacDonagh, JD
Alman MacDonagh, JD is a Legal Lean Sigma Black Belt and a certified Six Sigma Green Belt. A former corporate counsel, Catherine
is known for her thought leadership and successes as a law firm marketing and business development executive. Now a highly
rated instructor, speaker, and consultant, she works with law firms, legal departments and legal service providers to improve
the way work is done, delivered and managed. She is focused on creating competitive advantages and organizational transformation
through the development, planning, and implementation of innovative strategies, process improvement projects, and business
development training and coaching programs.
is an adjunct professor at Suffolk Law School and at George Washington University (Master's in Law Firm Management). She is
also the Chief Enthusiasm Officer of Mocktails LLC, which offers The Mocktail and The Legal Mocktail, experiential networking training programs and maintains her own training, coaching and consulting practice, FIRM Guidance.
Catherine is the author of Lean Six Sigma for Law Firms, a contributing author of both The Lawyer's Guide to Legal Process Improvement and The Legal Procurement Handbook, and is the co-author of two books: The Woman Lawyer's Rainmaking Game and The Law Firm Associate's Guide to Personal Marketing and Selling Skills. She is a Co-Founder of the Legal Sales and Service Organization, a long time volunteer and leader in the Legal Marketing Association and
an elected Fellow of the College of Law Practice Management.
Please contact Catherine at Catherine@LegalLeanSigma.com and 857.272.5695.
Timothy B. Corcoran
Faculty and Affiliated Consultant
Tim is a principal with the Corcoran Consulting Group, based in the metro New York City area. He works with the Legal Lean Sigma Institute on project management and process improvement
training and consulting. He advises law firm leaders, in-house counsel and legal service providers on how to profit during
a time of great change.
previously a CEO and senior executive of companies serving the legal marketplace, and led business development and strategy
for one of the world’s largest law firms. He is the 2014 President of the 3,000 member Legal Marketing Association
and an elected Fellow of the College of Law Practice Management.
is an expert at improving the operations and delivery of legal services within law departments and their outside counsel programs.
Jim is Senior Manager - Legal Operations Business Performance at TE. In this newly created role, Jim oversees the Law Department’s TE Operating Advantage (TEOA) program
as part of the overall enterprise-wide corporate program for continuous process improvement. Jim works with the department
on analyzing all aspects of legal service delivery, and identifying opportunities for efficiency and cost improvement that
drive business performance to the next level.
In addition to TEOA, Jim champions the Law Department’s Extraordinary Customer Experience (ECE) initiatives
in the areas of innovation, quality, delivery and on-going service and support. He also serves as the Law Department’s
e-Discovery program manager, identifying and implementing tools and processes to enhance TE’s e-discovery capabilities,
and driving efficiencies in responding to litigation, investigative, and regulatory requests.
Previously he served as a Managing Director at Huron Consulting Group.
He was also an Adjunct Consultant with the legal consulting firm Altman Weil, Inc. and an Alliance Partner with The Counsel
Management Group, LLC. Before starting the Michalowicz Consulting firm, Jim was a Director with ACT Litigation Services/DiscoverReady
for five years. He also spent time at Tyco International Inc. as the Litigation Program Manager. For over a decade
he worked at E.I. DuPont de Nemours and Company as the Business Manager of its Legal Department, as well as the Manager of
Legal Services where he was an integral part of the team implementing the highly regarded DuPont Legal Model. Jim’s
engagement experience isnclude: • Counseling clients on creative solutions for managing electronic discovery and
minimizing discovery risk and cost by building effective data management lifecycle programs. • Coordinating law
firm and supplier convergence programs, early case assessments, value based fee arrangements, eDiscovery management and performance
metrics. Jim has developed “Litametrics™”, the use of analytics in litigation management. “Litametrics”
is an extension of Jim’s creativity in building performance metrics, early case assessment protocols and value based
fee models in his prior roles as Legal Services Manager and Litigation Program Manager working at DuPont and Tyco. Jim
is a certified Six Sigma Black Belt.
Micah Ascano, J.D./LL.M.
Faculty and Affiliated Consultant
Ascano currently works in project management at the law firm Fisher & Phillips in Atlanta. He was the Principal Consultant
at Artifex Legal Consulting where he does cutting edge work with Control Charts applied to legal work. His clients who include AM100 law firms and legal
departments of multi-billion dollar companies.
With a unique
background as a lawyer who is also a Lean Six Sigma Black Belt, he can appreciate the art that is the practice of law as well
as understand where improvements can be made. Micah is also a Fellow of the American Bar Foundation and a regular contributor
to various legal practice management focused publications.
Chrisie Brockman is a Legal Lean Sigma Black Belt and has 23 years of hands-on experience
in the legal industry, most recently as an Administrative Director and Program Champion of Legal Lean Sigma in an AmLaw 100
law firm. Chrisie is a change-maker, and highly skilled in identifying and enacting practical solutions to complicated,
multi-faceted issues. She has a list of significant accomplishments in billing-related issues and practice support initiatives increasing efficiency and productivity
of business operations for law firms. One of many successful projects includes personally discovering and ultimately
resolving a multi-million dollar accounts receivable issue. Chrisie led a team in a revolutionary process re-engineering
initiative, which ultimately returned millions of dollars to the firm. She is a leader who makes you feel comfortable,
takes a common sense approach, and possesses a rare blend of business mindedness, strategic understanding, problem-solving,
subject-matter expertise, and end-user focus.
In addition, Chrisie’s law firm operational experience includes oversight of various departments and teams
and she was responsible for multiple systems, processes and services critical to the firm’s and attorneys’ success.
Example areas of responsibility are Conflicts, New Business Intake, Docketing, Records Management, Ethical Walls, Litigation
Experience Collection, Strategic Reporting, Practice Group support, and Staff Training. Chrisie is someone who “gets
it” and is tuned in to the voice of the customer, whether that customer is a lawyer, administrative manager, staff,
or the client.
is founder of Ailey Advisors, a boutique strategy firm. Her particular niche is converting strategy into tactics using data
and measurement, and ramping up sales by identifying the highest potential markets, prospects, personas, benefits, and messages, so firms or companies with
limited resources don't waste time or funding chasing the wrong opportunities.
Prior to Ailey, Amy spent four years with Thomson Reuters helping hundreds of law firm clients around the country
design workflow and collaboration models by leveraging data and actionable metrics. By seeking to understand others, she empowered
clients to build and sell business cases internally based on measurement and facts.Her
internal role included strategy design for each of the new businesses her team acquired. By improving processes and collaboration across sales, marketing, content acquisition, NPD, and operations,
she transformed her region from the fast declining marketplace to the fastest growing one.