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About the Legal Lean Sigma Institute

With our specific focus on the legal profession, we are uniquely capable of providing services to to law firms and legal departments. The concept of development Legal Lean Sigma® applying Lean and Six Sigma to law firms was conceived by CEO and Founder Catherine Alman MacDonagh, JD, a former corporate counsel and law firm marketing and business development professional. Launched in 2008 under the umbrella of the Legal Sales and Service Organization, LLSI became a separate entiity in 2011.
Since our inception, we have delivered our programs, workshops, and consulting services to thousands of leaders in the legal profession. Each of our process improvement projects has delivered significant returns on investment and competitive advantages. Our programs and faculty consistently receive extremely high ratings.LLSI provides consulting services and presents the first and only combined process improvement and project management certification courses designed specifically for the legal profession to lawyers and other practitioners, business professionals, and senior management. We have a particular focus on: 
  • Preferred provider and client development programs - designing and delivering specific curricula and workshops to advance and enhance relationships between law departments and firms
  • Organizational development work - advising law firms and legal departments that are interested in structuring for success and/or improving their process improvement and project management programs
  • Project support - leading and/or supporting process improvement projects
  • Education - teaching and certifying candidates in process improvement and project management

Legal Lean Sigma Institute faculty have worked on process improvement projects as well as delivered courses and programs for hundreds of leaders in the legal profession, both privately and publicly, including: ACC’s Value Challenge Master Class, the Association of Legal Administrators (ALA) Annual Conference, ALA's Large Law Firm Retreat, the Legal Marketing Association's Annual Conference, LSSO’s RainDance Conference, Managing Partner Forum, the College of Law Practice Management's Futures Conference, and at firm and corporate law department retreats.


Catherine Alman MacDonagh, JD
CEO and Founder 

Catherine Alman MacDonagh, JD is a Legal Lean Sigma Black Belt and a certified Six Sigma Green Belt. A former corporate counsel, Catherine is known for her thought leadership and successes as a law firm marketing and business development executive. Now a highly rated instructor, speaker, and consultant, she works with law firms, legal departments and legal service providers to improve the way work is done, delivered and managed. She is focused on creating competitive advantages and organizational transformation through the development, planning, and implementation of innovative strategies, process improvement projects, and business development training and coaching programs. 
Catherine is an adjunct professor at Suffolk Law School and at George Washington University (Master's in Law Firm Management). She is also the Chief Enthusiasm Officer of Mocktails LLC, which offers The Mocktail and The Legal Mocktail, experiential networking training programs and maintains her own training, coaching and consulting practice, FIRM Guidance.
Catherine is the author of Lean Six Sigma for Law Firms, a contributing author of both The Lawyer's Guide to Legal Process Improvement and The Legal Procurement Handbook, and is the co-author of two books: The Woman Lawyer's Rainmaking Game and The Law Firm Associate's Guide to Personal Marketing and Selling Skills. She is a Co-Founder of the Legal Sales and Service Organization, a long time volunteer and leader in the Legal Marketing Association and an elected Fellow of the College of Law Practice Management. 

Please contact Catherine at Catherine@LegalLeanSigma.com and 857.272.5695. 


Timothy B. Corcoran
Adjunct Faculty and Affiliated Consultant
Tim is a principal with the Corcoran Consulting Group, based in the metro New York City area. He works with the Legal Lean Sigma Institute on project management and process improvement training and consulting. He advises law firm leaders, in-house counsel and legal service providers on how to profit during a time of great change. 
Tim was previously a CEO and senior executive of companies serving the legal marketplace, and led business development and strategy for one of the world’s largest law firms.  He is the 2014 President of the 3,000 member Legal Marketing Association and an elected Fellow of the College of Law Practice Management.

 James Michalowicz
Jim is an expert at improving the operations and delivery of legal services within law departments and their outside counsel programs.  Jim is Senior Manager - Legal Operations Business Performance at TE. In this newly created role, Jim oversees the Law Department’s TE Operating Advantage (TEOA) program as part of the overall enterprise-wide corporate program for continuous process improvement.  Jim works with the department on analyzing all aspects of legal service delivery, and identifying opportunities for efficiency and cost improvement that drive business performance to the next level. 
In addition to TEOA, Jim champions the Law Department’s Extraordinary Customer Experience (ECE) initiatives in the areas of innovation, quality, delivery and on-going service and support.  He also serves as the Law Department’s e-Discovery program manager, identifying and implementing tools and processes to enhance TE’s e-discovery capabilities, and driving efficiencies in responding to litigation, investigative, and regulatory requests.
Previously he served as a Managing Director at Huron Consulting Group.  He was also an Adjunct Consultant with the legal consulting firm Altman Weil, Inc. and an Alliance Partner with The Counsel Management Group, LLC.  Before starting the Michalowicz Consulting firm, Jim was a Director with ACT Litigation Services/DiscoverReady for five years.  He also spent time at Tyco International Inc. as the Litigation Program Manager.  For over a decade he worked at E.I. DuPont de Nemours and Company as the Business Manager of its Legal Department, as well as the Manager of Legal Services where he was an integral part of the team implementing the highly regarded DuPont Legal Model.  Jim’s engagement experience isnclude:  • Counseling clients on creative solutions for managing electronic discovery and minimizing discovery risk and cost by building effective data management lifecycle programs.  • Coordinating law firm and supplier convergence programs, early case assessments, value based fee arrangements, eDiscovery management and performance metrics.  Jim has developed “Litametrics™”, the use of analytics in litigation management. “Litametrics” is an extension of Jim’s creativity in building performance metrics, early case assessment protocols and value based fee models in his prior roles as Legal Services Manager and Litigation Program Manager working at DuPont and Tyco.  Jim is a certified Six Sigma Black Belt. 

Micah Ascano, J.D./LL.M.
Adjunct Faculty and Affiliated Consultant

Micah J. Ascano currently works in project management at the law firm Fisher & Phillips in Atlanta. He was the Principal Consultant at Artifex Legal Consulting where he does cutting edge work with Control Charts applied to legal work. His clients who include AM100 law firms and legal departments of multi-billion dollar companies.

With a unique background as a lawyer who is also a Lean Six Sigma Black Belt, he can appreciate the art that is the practice of law as well as understand where improvements can be made.  Micah is also a Fellow of the American Bar Foundation and a regular contributor to various legal practice management focused publications. 



Chrisie Brockman
Chrisie Brockman is a Legal Lean Sigma Black Belt and has 23 years of hands-on experience in the legal industry, most recently as an Administrative Director and Program Champion of Legal Lean Sigma in an AmLaw 100 law firm.  Chrisie is a change-maker, and highly skilled in identifying and enacting practical solutions to complicated, multi-faceted issues.  She has a list of significant accomplishments in billing-related issues and practice support initiatives increasing efficiency and productivity of business operations for law firms. One of many successful projects includes personally discovering and ultimately resolving a multi-million dollar accounts receivable issue.  Chrisie led a team in a revolutionary process re-engineering initiative, which ultimately returned millions of dollars to the firm.  She is a leader who makes you feel comfortable, takes a common sense approach, and possesses a rare blend of business mindedness, strategic understanding, problem-solving, subject-matter expertise, and end-user focus. 

In addition, Chrisie’s law firm operational experience includes oversight of various departments and teams and she was responsible for multiple systems, processes and services critical to the firm’s and attorneys’ success. Example areas of responsibility are Conflicts, New Business Intake, Docketing, Records Management, Ethical Walls, Litigation Experience Collection, Strategic Reporting, Practice Group support, and Staff Training.  Chrisie is someone who “gets it” and is tuned in to the voice of the customer, whether that customer is a lawyer, administrative manager, staff, or the client.  


Amy Hrehovcik
Affiliated Consultant
Amy Hrehovcik is founder of Ailey Advisors, a boutique strategy firm. Her particular niche is converting strategy into tactics using data and measurement, and ramping up sales by identifying the highest potential markets, prospects, personas, benefits, and messages, so firms or companies with limited resources don't waste time or funding chasing the wrong opportunities.

Prior to Ailey, Amy spent four years with Thomson Reuters helping hundreds of law firm clients around the country design workflow and collaboration models by leveraging data and actionable metrics. By seeking to understand others, she empowered clients to build and sell business cases internally based on measurement and facts.Her internal role included strategy design for each of the new businesses her team acquired.  By improving processes and collaboration across sales, marketing, content acquisition, NPD, and operations, she transformed her region from the fast declining marketplace to the fastest growing one. 


© Legal Lean Sigma Institute. Legal Lean Sigma is a registered trademark. All Rights Reserved.
Contact: Catherine@LegalLeanSigma.com or 857.272.5695

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